Quantitive Research This is blog post #12 as part of the series of blog posts in which I will sum up my learning experience with CXL Institute attending their Growth Marketing Minidegree. Last week I started talking about Qualitative Research. Today I will continue with Quantitive Research and more, sum up my learning experience and review the following key takeaways: > Mouse Tracking Mouse tracking is useful in many ways, I will try to sum it up in the following bullet points: Click Maps; It's very important to know where people are clicking, even if it is not clickable (Now you know the What) go figure it out to know the why through screen session records or something else Scroll Maps; How far users can go in web pages, also it determines how long the page is and when users are dropping, then again seeks the why Screen Recording; it’s all about the why You can’t make conclusions based on a heat map that’s generated off of s...
Qualitative and Quantitative Research This is blog post #11 as part of the series of blog posts in which I will sum up my learning experience with CXL Institute attending their Growth Marketing Minidegree. Last week I started talking about Experience-Based Assessments in Conversion Research. Today I will continue with Qualitative and Quantitative Research summing up my learning experience and review the following key takeaways: > Conversion Research | Qualitative Research In the Qualitative Research we will go through: Online surveys with recent customers On-site polls Phone interviews Live chat transcripts Customer support insight User testing > Survey Design Theory Feedback, in general, is extremely important for development and growth, so in business too. Surveys ensure you as a business owner get feedback on your company, product and process to make sure your efforts are focused on what really matters. A well-...