Customer Journey Mapping & User Research This is the fourth blog post as part of the series of blog posts in which I will sum up my learning experience with CXL Institute attending their Growth Marketing Minidegree. Last week I talked about Customer Research. Today I will continue with " Meeting Your Audience & Customer Journey " summing up my learning experience and review the following key takeaways: #Meeting with users is essential to marketing success As we mentioned before in the previous blog post, If you want to understand people so that you can persuade them, you must spend time with them. Yes, we are all busy but it's essential to meet with our users as much as we can or once a month, pick a day at the month and meet with at least 3 users then set down as a group and reflect on what you’ve learned and what came out of this meeting. To make it most beneficial, have a pre-defined subject that you need to discuss with users, it could be anything really a ...
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